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FAQ

FREQUENTLY ASKED QUESTIONS

Here is a selection of the most frequently asked questions. If you don’t find the answer you are looking for you can always get in touch and we’ll be happy to help.

How do I order?

To order an item, simply click on the product and add it to your basket. The items contained in your shopping basket will be displayed in the top right hand side of your screen.

How do I pay?

To pay for your items, simply proceed through the PayPal checkout system or use the Stripe system to pay with a visa or debit card.

When will be items be delivered?

All items are posted within 3 working days of the order being placed; we use Royal Mail first class delivery.

What if I need to cancel my order?

If you need to cancel your order, please email us stating your name, the goods you have purchased and the reason for your cancellation. If you have already paid for your items there will be a small charge for refunding you due to the charges we incur to receive money through the PayPal system. The current fees we incur to receive a payment is 3.4% of the total amount you send us.

What if there is a problem with my order?

Essence of Peru pride ourselves in providing excellent customer service, so if you are not happy with your purchase for any reason, we will offer you a full refund or replacement on receipt of the returned item. Please send any returns to: Essence of Peru Returns, 27 Crombie Avenue, Clifton, York, YO306DW.

How do I look after my unique Peruvian item?

All our products are made from pre-shrunk, colourfast wool, so they can be washed at 40c in a washing machine. Please turn the garment inside out before washing to avoid damage to the applique design from other clothing (zips etc). Please note these are a hand-crafted item and should be treated accordingly. Essence of Peru take no responsibility for damage done to the product after it has been worn.

What are the sizes of the products?

The measurements of our clothing are detailed below:

Age 0 – 12 months Width: 30cm Length: 33cm (top of shoulder to bottom of jacket) Sleeve length (where applicable): 27cm (top of shoulder to sleeve cuff)

Age 1-2 years Width: 32cm Length: 36cm (top of shoulder to bottom of jacket) Sleeve length (where applicable): 28cm (top of shoulder to sleeve cuff)

Age 2-3 ½ years Width: 33cm Length: 38cm (top of shoulder to bottom of jacket) Sleeve length (where applicable): 30cm (top of shoulder to sleeve cuff)

Age 3 ½ – 5 years Width: 34cm Length: 41cm (top of shoulder to bottom of jacket) Sleeve length (where applicable): 32cm (top of shoulder to sleeve cuff)

Age 5-7 years Width: 38cm Length: 45cm (top of shoulder to bottom of jacket) Sleeve length (where applicable): 36cm (top of shoulder to sleeve cuff)

Age 7-9 years Width: 42cm Length: 50cm (top of shoulder to bottom of jacket) Sleeve length (where applicable): 40 cm (top of shoulder to sleeve cuff)