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Terms and Conditions

Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law.

Descriptions, prices and product information

Every effort is made to ensure that prices shown for the items are correct when the item is added.

The price offered in respect of an item on the Products at Essence of Peru website may differ from the price offered at the same time in the Essence of Peru Shop(s) and/or Market Stall.

We are under no obligation to honour any stall price or promotion in the event that it differs from those on the Products at Essence of Peru website.

The price of an item does not include the delivery charge, which will depend on the delivery method you choose and your country of residence. The rate applicable for the delivery charge will be calculated at the date you place your order.

Availability

We try to ensure that we always stock the full product range. If an item is out of stock it will be unavailable to purchase from the Essence of Peru website. If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

Payment and acceptance

Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid.

Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is despatched.

UK Delivery

UK Delivery will be made to the address specified when you complete the order.

Our standard UK delivery is a 3 – 5 day service (excluding weekends and bank holidays). Deliveries to the Scottish Highlands and Islands, the Scilly Isles, the Isle of Man and Northern Ireland may take slightly longer. However, we will try to despatch your order from our warehouse on the same day you place it.

For all UK deliveries we always aim to deliver our orders on time. Unfortunately there can be occasions where an unavoidable situation will mean this cannot happen and we will always endeavour to email you to let you know if there is a problem. Ownership of an item will not pass to you until we have delivered it, either directly or by leaving it in a safe place or with a neighbour – see below. Once an item is delivered, risk of damage to or loss of the item passes to you.

The cost of standard UK delivery is £1.99.

You pay only one delivery charge per order, regardless of the number of deliveries that may be necessary.

Cancellation of order

If you order using the Essence of Peru website, you have the right to cancel your order up to 28 days. Please email your cancellation request to; sales@essenceofperu.co.uk. Please include your Name and Address.

If you are entitled to a refund, we will refund you as follows:

  • If you paid by payment card, we will refund you on the payment card.

Returns instructions

We hope that you will be happy with your purchase but should you wish to return or exchange an item please contact us via email and we will give you our returns instructions.

Payments

You can pay by PayPal express, PayPal Pro and most major Debit Cards using Stripe.

Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email.